What happens to my bet if a match on hb77 is cancelled or abandoned mid-game?

At hb77, how a cancelled or suspended match is settled depends on the type of bet placed and the point at which the match was interrupted. If the match is fully cancelled: In most cases, all bets are declared void and the full stake is returned to your wallet. This is typically processed within a few minutes, up to a maximum of 24 hours. If the match is suspended mid-way: This one is a bit more nuanced. If the match resumes within a set timeframe (typically 12–24 hours), the bet remains valid. Otherwise, it is treated as void. When a cricket match result is determined by the D/L method: hb77 recognises results determined by the Duckworth-Lewis method as valid. Bets are settled based on the revised target. If you have questions about a specific situation, reach out to the support team – they can review the details of the incident and provide accurate information.

Is hb77's interface available in English, or only in Bengali?

hb77 is built primarily for Bangladeshi users, so the default interface language is Bangla. However, you also have the option to switch languages. To change the language: look for a language selector icon or a "BN/EN" toggle near the top of any page on the site. Clicking it will switch the interface to English. When logged in, you can also save your language preference from Settings so the site remembers it on your next visit. You can also change the language in the mobile app through the settings menu. However, customer support is fastest and most effective in Bengali, as the majority of support agents are Bengali speakers. If you have any trouble changing the language, let us know via the support chat.

hb77 | Privacy Policy and How We Protect Your Data

Table of Contents

1 Policy Overview 2 What Information We Collect 3 How Your Information Is Used 4 Sharing with Third Parties 5 Data Retention Period 6 Cookie Policy 7 Your Rights 8 Children's Privacy 9 Security Measures 10 International Data Transfers 11 Policy Updates 12 Contact

Policy Overview

Hb77 (referred to as "we" or "the Platform") takes your privacy very seriously. This Privacy Policy explains what data we collect when you use hb77, why we collect it, how we use it, and what rights you have.

By accessing hb77.best, creating an account, or using any of our services, you agree to this privacy policy. We encourage you to read it carefully before registering.

              
              In Simple Terms: We only collect information that is necessary to provide our services. Your data is never sold or shared with advertising companies. You can view, update, or delete your information at any time.
            

What Information Is Collected

Hb77 collects two types of data – what you provide directly and what is automatically generated through your usage patterns.

Information You Provide Directly:

Full name, date of birth & gender
Mobile Number & Email Address
Residential Address
National ID or Passport Number (for KYC verification)
Payment method details (bKash/Nagad number)
Messages and Complaints Sent to Support

Automatically Collected Information:

IP Address & Device Information
Browser Type & Operating System
Pages visited on the site and time spent on each
Betting history & gaming activity
Login Time & Location Data
Information from Cookies & Similar Tracking Technologies

              
              hb77 will never ask for your password, PIN, or full payment account details via email or phone. Any such request should be treated as a scam.
            

How Your Data Is Used

The data we collect is used for the following purposes:

Purpose	How Your Information Is Used	Legal Basis
Account Management	Name, Email, Phone	Contract Performance
Payment Processing	Payment Details, Identity	Contract Performance
KYC Verification	ID Document, Address	Legal Obligations
Customer Support	Contact Details, Messages	Contract Performance
Fraud Prevention	IP, Device & Activity	Legitimate Interest
Promotional Offers	Email & preference data	Consent (Optional)
Service Improvement	Usage Patterns (Anonymous)	Legitimate Interest

Data Sharing with Third Parties

Hb77 does not sell your data. However, it may be shared with third parties in the following limited circumstances:

Payment Processor: bKash, Nagad, Rocket – only the data required to complete transactions.
Game Provider: Evolution Gaming, Pragmatic Play – only the minimum data required for game access.
Licensing Authority: Information may need to be disclosed to regulatory authorities to comply with gaming license requirements.
Law Enforcement: To meet legal obligations under court order or government directive.
Technology Service Provider: Hosting, cloud, and analytics – governed by strict confidentiality agreements.

              
              Before sharing your information with any third party, we ensure they uphold the same privacy standards we do. Your data is never shared with advertising networks or data brokers.
            

Data Retention Period

Hb77 does not retain your data longer than necessary. Different retention periods apply depending on the type of data:

Account Information: For the duration of the active account and 5 years after closure.
Financial Transaction Data: Up to 7 years, as required by legal obligations.
KYC Documents: Up to 5 years after account closure.
Support messages: 2 years after resolution.
Browsing Logs: 90 days.
Marketing Preferences Data: Until you withdraw your consent.

After the specified retention period, your data is securely deleted or anonymised so you can no longer be identified.

Cookie Policy

Hb77 uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Your Rights

You have several important rights regarding your personal data:

Right of Access You can request a copy of the personal information we hold about you.

Right to Rectification You can request corrections to any inaccurate or outdated information.

Right to Erasure Under certain circumstances, you can request that your data be deleted.

Right to Restrict Processing You may request that the processing of your data be restricted to specific purposes.

Right to Object You can object to your data being used for marketing purposes.

Right to Portability You have the right to receive your data in a portable, machine-readable format.

To exercise any of your rights support@hb77.best Email us at the address provided. We typically respond within 30 days.

Children's Privacy

All hb77 services are strictly for users aged 18 and above. We do not knowingly collect or provide information to anyone under the age of 18.

              
              If you inform us that a minor's information has been collected by mistake, we will immediately delete that data and close the associated account.
            

Age is verified at registration, and identity documents are used to confirm age during the KYC process.

Security Measures

Hb77 uses industry-standard technical and organizational measures to safeguard your data:

256-Bit SSL Encryption

All data transfers use bank-grade encryption, making it completely impossible to intercept from outside.

Encrypted Database

Stored data is also encrypted. Even internal systems cannot be accessed without authorization.

Restricted Access

Only authorized personnel can access specific data. Role-based access control is in place.

Regular Security Audits

Regular security audits are conducted by independent third parties.

In the event of a data breach that affects your information, we are required to notify you within 72 hours.

International Data Transfers

Hb77 is an international platform. Your data may be stored and processed outside Bangladesh — particularly in connection with our server hosting and game providers.

Appropriate safeguards are in place for all international data transfers.
Before transferring data to a third country, we verify that adequate data protection laws are in place.
We have strict data processing agreements in place with all international partners.

              
              Wherever we transfer your data, the standards of this Privacy Policy apply. Your rights remain the same at all times.
            

Policy Updates

Hb77 may update this Privacy Policy when necessary. If changes are made:

The "Last Updated" date at the top of the page will reflect any changes.
For significant changes, a notification will be sent to your registered email address.
Continued use of the site after any changes will be considered your acceptance of the updated policy.

Check back on this page occasionally to stay up to date with the latest policy changes.

Contact

If you have any questions about this privacy policy or would like to make a request regarding your personal data, please contact us:

Email: support@hb77.best
Live Chat: Instant help from any page on the site.
Response time: Privacy requests are responded to within 30 days.

              
              If you have any concerns about your data privacy, reach out to us directly. We take every request seriously.
            

Why hb77 Takes Your Data Security Seriously

It is perfectly natural to be concerned about data security when using any online service – especially one that involves financial transactions and personal documents. hb77 respects that concern, which is why this privacy policy is written in plain, straightforward language.

The information you provide when registering on hb77 is used to create your account and verify your identity. Your name, date of birth, and ID number are used solely for the KYC process – they are never shared with advertising agencies or third parties. This is not just a policy statement; it is a mandatory requirement under hb77's international gaming license.

A common concern is whether payment information is safe — and whether sharing a bKash or Nagad number could cause any issues. hb77 never asks for full access to your payment app or your PIN. We only collect your mobile number, which is needed to verify the transaction. This number is matched to your account to confirm that withdrawals reach the right person. It's there to protect you.

There are many misconceptions about cookies. Not all cookies are the same – some are strictly necessary for the site to function, while others are optional and simply enhance the experience. On hb77, analytics and marketing cookies are entirely optional and can be turned off. However, cookies used for login sessions and security are required – disabling them will prevent proper access to the site, which is why they are marked as essential.

One thing to be clear about regarding your rights over personal data – it is not always possible to delete all information upon request. Financial transaction records must be retained for up to 7 years as a legal obligation. Outside of that, however – marketing data, browsing history, support messages – these can be deleted at your request.

We believe in being transparent about where your data is stored on hb77. As an international platform, servers may be located outside Bangladesh. Regardless of location, the same security standards apply and strict agreements are in place with all partners. Complying with international data protection standards is a condition of hb77's license.

Ultimately, keeping your data safe is not hb77's responsibility alone – you play a part too. Use a strong password, log out after each session, and never share your account credentials with anyone. hb77 will never ask for your password or PIN by email or phone – if you ever receive such a request, it is a fraud attempt and you should report it to our support team immediately. Staying vigilant on both sides ensures your experience remains safe at all times.

Hb77 Privacy Policy – How We Keep Your Data Safe

How hb77 protects your privacy