How to Get Started: Open Chrome, Safari, or any browser on your Android or iPhone and type hb77.best. Once the site loads, log in or register – and you're ready to go.
What you can do in the browser:
– Live Sports Betting & pre-match bets
– Launching casino & slots games directly
– Deposits & withdrawals via bKash and Nagad
– Claiming promotions & bonuses
– Updating account settings & submitting KYC
Compared to the app: All features are available on mobile browser, though the app offers push notifications and slightly faster page loads. If storage space is tight or you'd rather not download anything, the browser experience is excellent.
Tips: After opening hb77.best in your browser, use the "Add to Home Screen" option to create a shortcut — it looks and feels just like an app.
Live Chat (fastest): Click the chat bubble at the bottom right of the website or app. Average response time is 3–5 minutes. Chatting while logged in lets the agent see your account details, which speeds up resolution. Live chat is the most effective channel for payment issues, account locks, and any urgent matters.
Email Support: support@hb77.best – For sensitive matters, KYC submissions, or detailed complaints, send us an email. Responses typically arrive within 12–24 hours.
Hours of Operation: Both channels are available 24 hours a day, 7 days a week. You'll generally get the fastest response during daytime hours in Bangladesh.
Have the following ready before contacting support:
– Mobile number or email used during registration
– A brief description of the issue
– If you have a payment issue, have your transaction ID or screenshot ready
Important: hb77 will never ask for your password or full banking details. Any message requesting this is a scam.
Taking a Break (Cooling-Off or Self-Exclusion):
Go to the "Responsible Gaming" section in your account settings and choose a cooling-off period or self-exclusion. Cooling-off can be set from 24 hours up to 6 weeks. Self-exclusion can be set for 6 months, 1 year, or longer. In both cases, your balance remains safe.
Permanent account closure:
Reach us via live chat or email support@hb77.best. In the subject line, write "Account Closure Request". After verifying your identity, the support team will close your account.
Before closing your account, keep in mind:
– Complete any pending withdrawals first
– If you have any active bets, it's best to wait for them to settle before closing your account
– Permanently closing your account means you won't be able to open a new one using the same details
For Assistance the Responsible Gaming page as well you can view.
Step-by-step password reset:
Step 1: Click the "Forgot your password?" link on the login page.
Step 2: Enter the mobile number or email address used during registration and click the "Send OTP" button.
Step 3: A 6-digit OTP will be sent to your mobile or email. Enter it correctly. The OTP usually arrives within 2 minutes — if it doesn't, check your spam folder or click "Resend".
Step 4: Enter and confirm your new password. It must be at least 8 characters long — use a mix of uppercase letters, numbers, and special characters.
Step 5: Log in with your new password.
Having trouble: If you don't receive an OTP or can't remember your number or email, contact live chat. Once you verify your identity with your full name and date of birth, the support team will assist you.
What you can update yourself:
Log in and click the profile icon in the top-right corner → go to "My Account" or "Settings" → then the "Personal Information" section. From there you can update your contact details, preferred language, and notification settings.
Changing mobile number:
This cannot be done directly, as your mobile number is linked to payments and account security. To change it, submit a request via live chat or email. The change will be verified using OTPs sent to both your old and new numbers.
Name Change:
You can change your name before KYC is completed, but once verification is done, name changes are generally not possible – since your name is verified against your National ID. If you entered the wrong name by mistake, please contact support.
Email Change:
A verification code is sent to your current email, and your new email must also be verified. You can start this process from your account settings.
Payment methods & details:
bKash: Minimum ৳100. Deposits are typically credited within 1–3 minutes. You can deposit from either a bKash personal or agent account.
Nagad: Minimum ৳100. The process is just as fast as bKash. Deposit directly from your Nagad personal wallet.
Rocket (DBBL): Minimum ৳200. May take slightly longer — typically 5–10 minutes.
Bank Transfer: Minimum ৳500. Processing time may vary depending on banking hours.
How to deposit: Deposit using the bKash or Nagad account linked to the same mobile number you registered with at hb77. Using a different number may cause delays in verification.
Maximum limit: Daily deposit limits vary by account tier. Accounts with completed KYC have higher limits.
Steps to Claim Your Bonus:
Step 1: Register at hb77 and verify your account with a mobile OTP.
Step 2: Log in and go to the Cashier or Deposit section.
Step 3: Make your first deposit via bKash, Nagad, or another available method. A minimum of ৳100 activates the bonus, but the more you deposit, the more bonus you receive.
Step 4: Once your deposit is confirmed, the bonus is credited to your bonus balance automatically. In some cases, you may need to click the "Claim" button on the promotions page.
Bonus Wagering Requirements:
Bonus funds cannot be withdrawn directly. Once you've met the required wagering amount, any winnings from the bonus become withdrawable. Full details of the current wagering requirements are available in Bengali on the promotions page.
Keep in mind: The welcome bonus applies to your first deposit only. Subsequent deposits are eligible for weekly reload bonuses and cashback offers.